Support

Contact Information

Email: contact@curlcrew.app

Safety: Reporting and Blocking

How do I report inappropriate content or a user?

Every post, comment, reply, and profile has a report control. Tap the flag icon and choose a reason from the list. The report is sent as soon as you choose, and CurlCrew confirms it on screen.

How do I block someone?

Open the person's profile and tap "Block," then confirm. Blocking is mutual. After a block, neither of you sees the other's posts, comments, or replies anywhere in the app. To see or undo your blocks, tap the Profile tab, tap "Edit Profile," and open "Blocked Accounts."

What happens after I report something?

We review every report within 24 hours. Content that breaks our standards is removed, and accounts that break them repeatedly or severely are suspended. Read the full policy in our Terms of Service. To appeal a removal or a suspension, email contact@curlcrew.app.

Frequently Asked Questions

Getting Started

How do I create an account?

Download CurlCrew from the App Store and tap "Get Started." You can sign up using your email, Google, Apple ID, or Facebook account through our secure Auth0 authentication system.

Is CurlCrew free to use?

Yes, CurlCrew is free to download and use. Core features including posting routines, following other users, and accessing the community are all available at no cost.

Account Management

How do I delete my account?

You can delete your account inside the app. Tap the Profile tab, tap "Edit Profile," scroll to the Account section, and tap "Delete Account." Deletion permanently removes your posts, photos, comments, followers, and saved products, and it cannot be undone. Your data is removed from our active databases within 30 days.

If you cannot reach the app, email contact@curlcrew.app and we will delete the account for you.

How do I change my email or password?

CurlCrew signs you in through Auth0, and your email address and password are held by your sign-in provider, not by CurlCrew. If you signed up with Google, Apple, or Facebook, change them with that provider. If you signed up with an email address and password, email contact@curlcrew.app and we will help you.

How do I update my profile picture or bio?

Tap on your Profile tab, then tap "Edit Profile." From there you can update your avatar, bio, and other profile information.

Using the App

How do I post my curl routine?

Tap the camera button (center of bottom navigation) to create a new post. You can upload photos or videos, add your routine details, tag products you used, and share your curl journey with the community.

How do I save products I want to try?

When viewing a post, tap on the product tags to see product details. Tap the bookmark icon to add products to your saved list. Access your saved products from the Products tab (tag icon).

What is CurlBot?

CurlBot is your AI-powered hair care assistant. Access it from the second tab to get personalized routine recommendations, product suggestions, and answers to your curly hair questions.

Privacy & Data

What data do you collect?

We collect information necessary to provide our services, including account information, content you post, and usage data. For full details, please review our Privacy Policy.

Can I download my data?

Yes, you can request a copy of your data by emailing contact@curlcrew.app. We'll provide your data in a portable format within 30 days.

Who can see my posts?

You choose when you create the post. "Private Save" keeps the post visible only to you. "Public Share" makes it visible to other CurlCrew users. You can change a post between private and public afterwards, and you can turn comments off on a post when you share it.

Troubleshooting

The app is crashing or not loading

Try these steps:

  1. Close the app completely and reopen it
  2. Check for app updates in the App Store
  3. Restart your device
  4. Ensure you have a stable internet connection
  5. If issues persist, email us at contact@curlcrew.app with your device model and iOS version

I can't upload photos or videos

Make sure CurlCrew has permission to access your photo library. Go to Settings → Privacy → Photos and ensure CurlCrew is enabled. Also check that you have sufficient storage space on your device and a stable internet connection.

My post, comment, or bio was rejected

CurlCrew screens the text you submit before storing it. If the text breaks our community standards, the app shows you the reason and does not save it. Edit the text and try again. If you believe the decision was wrong, email contact@curlcrew.app.

Report a Bug

Please email contact@curlcrew.app with:

Feature Requests & Feedback

We love hearing from our community! Have an idea for a new feature or feedback on how we can improve? Send your suggestions to contact@curlcrew.app.

Community Guidelines

CurlCrew is a positive, supportive community for curly hair enthusiasts. We expect all users to:

CurlCrew has zero tolerance for objectionable content and abusive behaviour. Do not post:

Violations result in content removal, account suspension, or permanent termination. The full standards are in our Terms of Service.

Terms of Service

By using CurlCrew, you agree to our Terms of Service. You must be at least 13 years old to use CurlCrew. CurlCrew is also licensed to you under Apple's Licensed Application End User License Agreement.

Additional Resources

Still Need Help?

If you can't find the answer to your question, we're here to help! Contact us at contact@curlcrew.app and we'll get back to you as soon as possible, typically within 24-48 hours.